Skip to content
Get started →

Contents

Resetting your password

Last updated: October 16, 2026

What it does

Forgot your password on the login page opens Reset Password. It asks for your email address and sends a link to it. The screen then reads Check your email and says the link expires in one hour.

The link opens Set New Password, with a field for the password and a field to confirm it. Saving takes you back to the login page, which confirms that the password was reset.

Before you start

The confirmation screen looks the same whether or not the address has an account. Nobody can tell who is registered.

A reset link lasts one hour. It works once. A second attempt with the same link does not work. Request another one.

Passwords need eight or more characters. The password and its confirmation must match before you can save it.

Setting the password signs you out everywhere else you were signed in, on every device. Lucrii emails you to say the password changed, unless you have turned that notification off in your notification preferences. It starts on.

How to use it

  1. Select Forgot your password on the login page, or open the reset page directly.
  2. Enter your email address and select Send reset link.
  3. Open the email and select the link inside it.
  4. Enter the new password twice and select Reset Password.
  5. Log in with the new password.

Troubleshooting

If Send reset link says to wait, you have asked too many times. One address gets three requests before it has to wait, then one more every twenty minutes. A network that several people share, such as an office, gets ten requests before it waits. It then gets one more back each minute.

  • Signing up and logging in: Open an account with an email address, with Google or from an invitation, and log in with a password, Google, a passkey and a second factor.
  • Verifying your email address: Confirm your email address with the link Lucrii sends, and resend the email from the verification screen.

Changes