---
title: Notes on a contact
id: contacts.notes
description: "Post notes and files on the timeline of any contact or contact location, beside the entries Lucrii records there."
lastUpdated: 2026-10-16
order: 60
---

## What it does

Notes Timeline is at the foot of a contact and of each of its locations. The top box takes rich text. You can mention your colleagues and drag files in beside it. Lucrii groups the notes below by date, newest first, and shows each with its author's avatar.

Lucrii adds system entries for what happened to the contact. Replies from Hermes show on a coloured card headed Hermes AI. A deleted note leaves a line saying who deleted it and when.

Older notes load as you scroll to the end. If Lucrii cannot load notes, the timeline says "Notes could not be loaded." and offers Retry.

## Before you start

Contact notes are internal. The customer never sees them. An order note has a public and private switch, and a contact note has none.

A note can be up to 50,000 characters. A count shows under the note from 45,000, as in "45,000 of 50,000 characters". Lucrii refuses a paste that would pass the limit, with "The pasted text would pass the 50,000 character limit." A note with a lot of formatting can reach its size limit first. Lucrii then refuses it on save with "Note must be 512 KB or smaller with its formatting." Notes Lucrii writes itself, such as an email it receives, can be longer.

## How to use it

1. Open a contact, or one of its locations, and scroll to Notes Timeline.
2. Write in the box at the top. Use the toolbar for formatting and the at sign to mention a colleague.
3. Drag in a file to attach it. To remove one before you post, select the cross on its chip.
4. Select Post. The note appears at the top of today's group.

A file attached to a note stays with that note. The Media card on the contact holds files that belong to the contact.

Hermes reads and writes these notes. An MCP client adds, edits and deletes them through the note tools.

## Troubleshooting

The author name is missing from a note. The note has no staff member or contact recorded as its author, so Lucrii cannot work out who wrote it. The note still keeps its place in the timeline.

## Related

- [The contact page, editing and deleting](/docs/contacts/edit-delete.md): Open a contact's page for its details, addresses, linked company or primary contact, media and tags, then change it with Edit or delete it via Trash.
- [Contact locations](/docs/contacts/locations.md): List the sites an organisation contact trades from, with an address, a status and linked people for each.
- [Tags on a contact](/docs/contacts/tags.md): Add free-text tags to a contact, with suggestions from the tags your organisation already uses.

## Changes

- [Field lengths and tag limits](/changelog/2026-10-16#2026-10-16-field-lengths-and-tag-limits) - 2026-10-16
- [Creating a contact from a picker](/changelog/2026-09-30#2026-09-30-creating-a-contact-from-a-picker) - 2026-09-30
- [Help pages for every feature](/changelog/2026-09-30#2026-09-30-help-pages-for-every-feature) - 2026-09-30